Universal direct brands return policy

What type of Products do you sell?

We sell a wide range of products from electronics, fashion, personal goods, home goods, and more. You can browse our selection by category or use our search bar to find specific items.

Do you offer free international shipping?

Currently, we only ship to the United States forty-eight contiguous states, and Washington DC. We do not ship to P.O. boxes, military bases, and diplomatic locations. Shipping rates and delivery times will vary depending on the destination. We offer free shipping on all orders, depending on the weight and as mentioned the destination of the package.

What payment methods do you accept?

We accept PAYPAL

How can I track my order, how long does it take?

Delivery times will vary depending on your location and the shipping method you choose at checkout, we offer standard shipping, which typically takes 3 business days, and expedited shipping, which takes 1-2 days.

Once your order has been shipped, you will receive a tracking number via email. you can use this tracking number to track your package on our website or on the carrier's website.

Is my personal information secure when I shop on your website?

Yes, we take the security of our customers personal information very seriously. We use industry-standard encryption technology to protect your data and ensure that your information is kept safe and secure.

Do you offer any discounts or promotions?

Yes, we offer discounts and promotions from time to time. You can sign up for our newsletter or follow us on social media to stay up to date on our latest deals and offers, these will also be on the website.

How can I contact customer service if I have a question or concern?

You can contact our customer service team by email, phone, or live chat. Our customer service hours are Monday through Friday 9 am -5 pm EST.

What is your return policy?

We offer a 30-day return policy for most items, if you're not satisfied with your purchase, you can return it for a full refund or exchange. Some items may be subject to restocking fees or other restrictions.